Service, Repairs and Parts

SIAT servicing and repairsKeep your tools and machines working.

Power Packaging services and repairs SIAT strapping tools, pallet wrappers and carton sealers, handles warranty claims and supplies genuine SIAT spare parts. As SIAT’s exclusive Australian distributor since 2005, we know these machines inside out.

Book a Service Order Parts

Or call us on(02) 9725 2211

Since 2005Exclusive SIAT distributor

GenuineSIAT spare parts

WarrantyClaims handled in Australia

Loan toolsFor Loyalty members

What We Do

Everything to keep your SIAT running

One local team for servicing, repairs, warranty and parts, so you’re never chasing a supplier overseas.

Servicing

Routine servicing keeps tension, welds and cutting consistent, and catches worn parts before they cause a breakdown.

Repairs

If a tool or machine has stopped working properly, we find the fault and repair it with genuine SIAT parts.

Warranty claims

We handle SIAT warranty claims in Australia, so you deal with us rather than the factory in Italy.

Genuine parts

Genuine SIAT spare parts for the full range. Send us your model and serial number and we’ll find the right part.

Machines We Service

The full SIAT range

Strapping tools, pallet wrappers and carton sealers.

SIAT ViperTouchscreen strapping tool

SIAT GT-One+Battery strapping tool

SIAT GT-XtremeHeavy duty strapping tool

SIAT ElectraSteel strapping system

SIAT OneWrapTurntable pallet wrapper

SIAT BeeWrap+Robot pallet wrapper

SIAT SK20Carton sealer

SIAT SM44HDRandom case sealer

How It Works

Booking a service is simple

Get in touchUse the form below or call us. Tell us the model, the serial number if you have it, and what it’s doing.

We assess itWe talk through the problem with you and confirm what’s needed.

Service or repairWe service or repair your machine using genuine SIAT parts.

Back to workYour tool comes back ready to go. Loyalty members can keep working with a loan tool in the meantime.

When to Book

Signs your tool needs a service

Small problems are quicker and cheaper to fix early. Book a service if you notice any of these.

Strap not tensioning properlyLoads feel loose, or the tool stops short of the tension you have set.

Weak or inconsistent weldsJoints pull apart, or some straps seal well while others don’t.

Strap not cutting cleanlyRagged ends, or the strap needs a second pull to come free.

Battery not lastingFewer straps per charge than you used to get.

Error codes or warning lightsThe tool is flagging a fault on its display or lights.

New noises or slippingGrinding, clicking or strap slipping in the feed wheel.

Power Packaging Loyalty Program

Less downtime for regular customers

Our Loyalty Program gives regular customers extra support when a tool needs attention, so your packing line keeps moving.

Zero call-out feesNo charge for us to come out to your site.

Loan toolsKeep strapping with a loan tool while yours is in for service.

Priority on partsFirst in line for genuine SIAT spare parts.

Questions

Service FAQ

Which SIAT machines do you service?

We service and repair the full SIAT range we supply in Australia: the Viper, GT-One+, GT-Xtreme and Electra strapping tools, the OneWrap and BeeWrap+ pallet wrappers, and the SK20 and SM44HD carton sealers.

Do you supply genuine SIAT spare parts?

Yes. As SIAT’s exclusive Australian distributor, we supply genuine SIAT spare parts. Tell us your model, and the serial number if you have it, and we’ll find the right part.

How do I make a warranty claim?

Get in touch with your machine’s model, serial number and a short description of the problem. We handle SIAT warranty claims in Australia and will take you through the next steps.

Can I get a loan tool while mine is being serviced?

Yes, if you’re a member of the Power Packaging Loyalty Program. Members get loan tools while theirs is in for service, along with zero call-out fees.

How often should a strapping tool be serviced?

It depends on how many straps you run each day and the conditions it works in. If you notice weaker welds, loose straps or shorter battery life, book a service before it turns into a breakdown.

How do I book a service or repair?

Use the form on this page or call (02) 9725 2211. Let us know the model, what it is doing and where you are, and we’ll come back to you.

Book a service, repair or parts order

Tell us about your machine and we’ll come back to you.